Secrets of Charlottetown Walking Tours Privacy Policy
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Effective Date: May 8, 2018
This Secrets of Charlottetown Walking Tours Privacy Policy (“Privacy Policy”) describes how we (Secrets of Charlottetown Walking Tours – “Secrets of Charlottetown Walking Tours”, “we” or “us”) may collect and use information pertaining to each of our visitors and customers (each, a “Visitor” or “customer” (respectively), or “you”), in connection with their access to and use of the Secrets of Charlottetown Walking Tours website, (www.secretsofcharlottetown.com) and related services (collectively, the “Services”).
Secretsofcharlottetown.com fully and completely honors and respects the privacy of its visitors and users, and is fully committed to protect their personal information and to use it properly. Secrets of Charlottetown Walking Tours will not sell your email address or any other personal information to anyone, ever. This privacy policy details how we may collect and use personal information. It also contains the choices and rights that are available to each visitors and customer regarding said information.
YOUR CONSENT:
You may visit and/or use the Services only if you fully agree to this Privacy Policy - and by accessing and/or using any of the Services, you signify and affirm your informed consent to this Privacy Policy, including to the collection and processing of your Personal Information as defined and explained below.
By accessing or booking any of our services, you show your consent to this Privacy Policy. You may use our services only if you fully consent to the practices described in this policy.
Please note: you are not obligated by law to provide Secrets of Charlottetown Walking Tours with any information. You warrant, acknowledge and agree that any information you do provide us is provided of your own free will and consent, for the purposes and uses described herein.
INFORMATION COLLECTION:
There are two types of information we collect: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying).
We collect such information regarding our users and visitors
HOW INFORMATION IS COLLECTED:
Secrets of Charlottetown Walking Tours collects information when you use this website. This means: when you are visiting or using the Secrets of Charlottetown website. This includes: when you browse this website, book a tour, or send an email query. We are aware of it and may gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed in Section 8 below, including through the use of “cookies” and other tracking technologies, as further detailed in Section 9 below.
We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you book a tour; when you place purchases; when you submit or upload such Personal Information as you use any of our Services; and/or when you contact us directly
Upon your using of our services or visiting our website – you may also provide us with certain information (either automatically by your use of the site or manually by your submitting it).
REASONS FOR INFORMATION COLLECTION:
Secrets of Charlottetown Walking Tours collects said Non-personal and Personal Information for the following reasons:
To provide and operate the Services.
To further develop, customize and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties
To provide our Users with ongoing customer assistance and customer support;
To be able to contact our Visitors and Users with general or personalized service-related notices
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which Secrets of Charlottetown Walking Tours may use to provide and improve our respective services
To comply with any applicable laws and regulations.
We collect only such information as is required for the functionality provided by the site.
• We direct customers to our privacy policy if they require more information about such, when booking services with us.
• We remove visitors' and customers' information from our databases upon request
• Right to be forgotten: Upon request, we will delete any visitor’s or customer's information from our database.
• Right to object: Visitors may decide not to book with or send queries to Secrets of Charlottetown Walking Tours
• Right to rectification: Visitors to the site and customers who have booked a Service can update their information upon request via email
• Right of access: Our Privacy Policy is updated to more plainly describe what data we collect and how we use it. Any visitor or customer may contact us directly to request to access information that we hold about them.
Right of portability: You can access details of your purchase history, if you like, by visiting your email and reading the automatically generated receipt issued upon booking a Secrets of Charlottetown Walking Tour and you may obtain any information you have received from us by emailing us.
WHERE INFORMATION IS STORED:
Secrets of Charlottetown Walking Tours uses the Wix.com Ltd. website building platform. Upon request, Secrets of Charlottetown Walking Tours will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at secretsofcharlottetown@mail.com We will respond to your request within a reasonable timeframe.
DATA CONTROLLER POLICY:
Wix.com Ltd has no direct relationship with the individual Users-of-Users (that is, customers of Secrets of Charlottetown Walking Tours, or visitors to said site) whose Personal Information it processes. If you are a visitor, user or customer of Secrets of Charlottetown Walking Tours, and want to make any requests or queries regarding your Personal Information, please contact Secrets of Charlottetown Walking Tours directly via email or phone. As an example: if you wish to access, correct, change, or delete inaccurate information processed by Wix on behalf of its User (in this case, Secrets of Charlottetown Walking Tours), you can please direct your query to Secrets of Charlottetown Walking Tours (who is the “Controller” of that data). If Wix is requested to remove any Users-of-Users’ Personal Information from Secrets of Charlottetown Walking Tours, Wix will respond to such request within thirty (30) days. Unless otherwise instructed by our User, we will retain their Users-of-Users’ Personal Information for the period set forth in the Retaining Data section below.
Wix may collect and process information regarding the users of our users. Wix does this only on our users’ behalf, and at their direction. (In this case, Secrets of Charlottetown Walking Tours.) Secrets of Charlottetown Walking Tours is solely responsible for its visitors' and customers' information, including for its legality, security and integrity. Wix’s data storage providers are committed to protect and secure your data. Among other things, Wix adheres to EU – US & to the Swiss-US Privacy Shield Principles, for further protecting and enhancing our users’ privacy.
Wix has no direct relationship with any of its users’ users. If you are a user-of-user, please contact such user directly.
USERS-OF-USERS INFORMATION
As Secrets of Charlottetown Walking Tours uses the Wix platform to build and maintain Secrets of Charlottetown Walking Tours website, Wix may collect, store and process certain Non-personal and Personal Information of Users-of-Users (“Users-of-Users Information”), solely on our Users’ (Secrets of Charlottetown Walking Tours) behalf and at their direction. For example, Secrets of Charlottetown Walking Tours is able to import e-mail contacts from third party services like Mail, or otherwise collect and manage contacts via the Secrets of Charlottetown Walking ToursWebsite. Such contacts are then stored with Wix, on behalf of the User (Secrets of Charlottetown Walking Tours).
For such said purposes, Wix serves as the and shall be considered as the “Data Processor” and not as the “Controller” (both these capitalized terms are defined in the European Data Protection Directive) of such Users-of-Users Information. Wix’s data storage providers are committed to protect and secure any Users-of-Users' data. Among other things, Wix adheres to EU – US & to the Swiss-US Privacy Shield Principles, for further protecting and enhancing our users’ privacy.
The Users (Secrets of Charlottetown Walking Tours) who are controlling and operating such User Websites will be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.
Secrets of Charlottetown Walking Tours is responsible for the security, integrity and authorized usage of Users-of-Users’ Personal Information, and for obtaining any consents and permissions required for the collection and usage of such information.
THIRD-PARTY SERVICES:
Secrets of Charlottetown Walking Tours may share your Personal Information with third parties (or otherwise allow them access to it) only in the following manners and instances:
Sscrets of Charlottetown Walking Tours has partnered with several selected service providers. These selected service providers' services and solutions enhance, complement, and facilitate Secrets of Charlottetown Walking Tours' services. These include hosting services, communications networks, booking, billing and payment processing services, domain name registrars, web analytics, and e-mail distribution services (collectively, “Third Party Service(s)”).
Such Third Party Services may receive or otherwise have access to the visitors’ and customers’ Personal Information and/or Users-of-Users’ Personal Information, in its entirety or in part — which depends on each of the particular purposes and/or roles in enhancing and facilitating said Services and said business, and may only use it for such purposes.
Please note: while our Services may contain links to other websites or services, we are not responsible for such websites’ or services’ privacy practices. That being said, Secrets of Charlottetown Walking Tours' encourages you, as the visitor and/or customer, to be aware when you leave our Services, and to take care to take the time to read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply in any way to any such linked third-party websites and/or services.
We may possibly share the information of our visitors and customers with various third parties. This includes certain service providers, law enforcement officials and application developers.
The information may be shared only in accordance with this policy.
Sscrets of Charlottetown Walking Tours may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, like a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.
RIGHTS AND SAFETY PROTECTION
Sscrets of Charlottetown Walking Tours may share visitor and customer Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of Secrets of Charlottetown Walking Tours, any of our customers or visitors, or any member of the general public, with or without notice to you.
THIRD PARTY APPS:
Secrets of Charlottetown Walking Tours' website uses apps, including Wix Apps. Only one of which, however, Web-Stat, is a third party app. It is encouraged that you go ahead and review any privacy policy accompanying a Third Party App. It is up to you to ask said Third Party App company/developer for any clarifications you may need before deciding whether to use said Third Party App. Secrets of Charlottetown Walking Tours does not control, nor is responsible for, the actions or policies of any Third Party App. You using said Third Party App is solely done completely at your own risk.
USE OF COOKIES:
Secrets of Charlottetown Walking Tours uses certain monitoring and tracking technologies such as cookies. (This may also include beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services to you on an ongoing basis, and in order to provide our visitors and customers with a better experience. For example, because of these technologies, we can better secure our Services, identify customer and visitor trends and effectiveness of campaigns, and can monitor and improve the overall performance of said Services.
Please note: Third Party Services placing cookies or utilizing other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them.
Cookies:
In order for some of these technologies to work properly, a small data file called a cookie, must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and generally providing and improving our Services.
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COOKIES USED:
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The following cookies are used by Secrets of Charlottetown Walking Tours:
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1. AvSession - permanent cookies - creates activities & BI
2. HS - session cookie - for security purposes
3. incap_ses_${Proxy-ID}_${Site-ID} - session cookie - for security purposes
4. incap_visid_${Proxy-ID}_${Site-ID} - session cookie - for security purposes
5. nlbi_{ID} - persistent cookie - for security purposes
6. XSRF-TOKEN - persistent cookie - for security purposes
7. smSession - two weeks' cookie - identify logged in site members
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Note: Some cookies used by Wix Bookings (an app on Secrets of Charlottetown Walking Tours) may not be on the above list. To view those cookies, you can go to Chrome's cookie viewer. Click on 'secure' in Chrome's menu bar and then click 'cookies' to view. Also note: the cookies in the above list may change at any time. To view the most updated version, please visit Wix support and type in cookies to get the most up-to-date version of cookies used.
If you would like to delete or block any cookies, you can refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by Secrets of Charlottetown Walking Tours, and so therefore we cannot ensure its availability, accuracy, and/or completeness). Deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your customer and/or visitor experience.
Clear Gifs:
We and certain Third Party Services may employ a software technology called clear gifs (also called Web Beacons/Web Bugs). This enables them and us to improve our Services by measuring their effectiveness and performance. Clear gifs are tiny graphics. They have a unique identifier, similar in function to cookies. But, unlike cookies, these are not stored on your device. These are embedded, instead, within our Services.
Flash and HTML5:
We and certain Third Party Services may also use certain tracking technologies that are called “Flash cookies” and “HTML5”, mostly for advertising purposes. Various browsers may possibly offer their own management tools for blocking or removing Flash technologies like this.
Behavioral Targeting/Re-Targeting:
Certain Third Party Services and ad networks may display advertising on Wix Apps. These parties may possibly use certain tracking technologies to collect certain information about your activities on the Services. They may use different third party Services to provide you with targeted advertising based on your interests and preferences. You have the option to opt-out of receiving such targeted ads from certain advertisers and ad networks by clicking here (or if you are located in the European Union click here (provided by YourChoicesOnline.eu). Please note this does not opt you out of receiving any advertising from third party services and/or Wix Apps.
“Do Not Track” Signals: Please note: we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application.
Throughout our Services, We and certain third party services, it is possible we may use cookies and similar tracking technologies, which are used mainly for security, stability, correct functioning, performance and advertising purposes.
You have the option to opt-out of, block, and/or otherwise manage such tracking technologies in various ways, which include: by yourself, through using/modifying your browser settings or other sources. However, please note that this may adversely affect the way you experience the services of this site.
COMMUNICATIONS FROM SECRETS OF CHARLOTTETOWN WALKING TOURS
By subscribing to any Services (by booking a tour or sending an email query) and providing Secrets of Charlottetown Walking Tours with your name, e-mail address or any other contact information (such as your phone number), you expressly agree to receive e-mail messages or phone calls from Secrets of Charlottetown Walking Tours through such means, only in regards to said query or booking.
Accordingly, Secrets of Charlottetown Walking Tours shall be entitled to call you or send you e-mail messages by e-mail or phone calls and similar forms of communication, regarding answering your queries and/or processing your booking. You will not be added to an e-mail mailing list or be sent any promotional and/or marketing materials.
Secrets of Charlottetown Walking Tours may contact you with information of importance in regards to our Services, or your use of said services thereof.
For example, Secrets of Charlottetown Walking Tours may send you a notice (through any of the means available to us) if a certain Service has been cancelled or is temporarily suspended for maintenance or other reasons; to reply to your e-mail or telephone query; or send you reminders regarding upcoming bookings or payments for your current or upcoming service.
You will not be able to opt-out of receiving such billing and services messages.
Secrets of Charlottetown Walking Tours may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.
PERSONAL INFORMATION DELETION
Please note that you can have the option to also correct, remove, or update certain parts of such Personal Information by yourself.
You may also request, at any time, to access or correct the personal information you have stored with us as a customer, by sending us an e-mail.
Within a reasonable amount of time, we will respond to your request.
RETAINING DATA:
We may hold on to your Personal Information for as long is as needed to provide you with said Services.
It's possible we also may continue to retain such Personal Information even after you cease to use any particular Services, as reasonably necessary to comply with our legal obligations, for dispute resolution, abuse and/or fraud prevention, enforcement of our agreements and/or protection of our legitimate interests.
SECURITY:
It is encouraged by us that you please avoid providing us with any sensitive information which you believe, with its disclosure by you, could cause you harm: either irreparable or substantial. Also, because certain areas on our Services may possibly be less secure than other areas (such as: if you send an email query to us, or if you browse a page of the site that is non-SSL), and since e-mail messaging is not recognized as a secure form of communications, we highly encourage you to and request that you not to share any Personal Information on any of these areas or via any of these methods.
If you have any questions regarding our Services' security, you are more than welcome to contact us at secretsofcharlottetown@mail.com
We are committed to keeping your personal information safe.
However, we can’t guarantee absolute protection. That being said, we do encourage you to please be careful, and to avoid submitting any sensitive information which, if exposed, could cause you major harm.
TEERMS OF USE
Your use of any of our Services, and any disputes arising from it, is subject to this Privacy Policy.
This Privacy Policy, any claims and disputes related hereto, and the interpretation of said Privacy Policy, shall be construed under, governed by, and enforced in all respects exclusively and solely in accordance with the internal substantive laws of the Province of Prince Edward Island, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by, a court of competent jurisdiction located in Charlottetown, Prince Edward Island.
Secrets of Charlottetown Walking Tours may update this Privacy Policy to reflect any changes to our practices in and of information collection, usage and storage. It is highly encouraged that you periodically review this page for the most up-to-date information on the privacy practices of Secrets of Charlottetown Walking Tours. Our most current up-to-date Privacy Policy applies to all information that we have about you with respect to our Website and Wix Apps, except if and as stated otherwise.
This Privacy Policy was written in English. It may be translated into other languages for your convenience. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions laid out in the English version shall prevail.
CONTACTING SECRETS OF CHARLOTTETOWN WALKING TOURS
If you have any questions about this Privacy Policy, please contact us at secretsofcharlottetown@mail.com or by phone at: 902-978-1771.
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